Return & Exchange Policy

We want you to be happy with your purchases from www.tissu.pk. This policy explains how we handle returns, exchanges, and refunds to make your shopping experience smooth.

1. When Can You Return or Exchange Items?

You can return or exchange items in these situations:

Defective or Damaged Items: If you get a product with problems or damage, tell us within 7 days of getting it.

Wrong Item Received: If you receive something different from what you ordered, let us know within 7 days of delivery.

2. Items You Can't Return or Exchange

There are some items you can't return or exchange:

Final Sale Items: Products marked as "Final Sale" on the product page.

Customized Products: Items that were made just for you with your specifications.

3. How to Return or Exchange Items

Here's what to do:

Contact Us: Email us at pktissu@gmail.com or call +923174305604 within 7 days of getting the item. Give us your order number, explain the issue, and include photos if you can.

Approval: Once we say it's okay, we'll give you a Return Authorization Number (RAN) and tell you how to send the item back.

Packaging: Put the product back in its original package with all the tags and labels.

Shipping: You pay for sending the item back, unless it's damaged or wrong.

Refund or Exchange: When we get the item back and check it, we'll either give you your money back or send you a new item, depending on what you want and what's available.

4. When Will You Get Your Refund?

We'll process refunds within 5 business days after getting the returned item. How long it takes to show up in your account depends on your payment method and bank.

5. Contact Us

If you have questions or need help with returns and exchanges, get in touch with us at pktissu@gmail.com.

6. Policy Changes

We can change this Return and Exchange Policy anytime. Any changes will be right here on our website.

By shopping with www.tissu.pk, you're agreeing to follow the rules in this policy.